Refund Policy
If you have a payment concern, contact support with the order reference and a description of the issue.
Request a review
Send your account email, order reference, purchase date, and the reason for the request. For a processing problem, describe what happened without sharing passwords or full card details.
How requests are assessed
Requests are reviewed against the purchase terms, service usage, the reported issue, and applicable consumer law. Submitting a request does not by itself confirm that a refund has been approved.
Subscriptions
Manage renewal or cancellation from your billing account where available. Cancelling renewal and requesting a refund are separate actions; contact support if you need help with either.
Approved refunds
Approved refunds are handled through the payment method used for the purchase where possible. Processing times depend on the payment provider. Mandatory rights under applicable law are not limited by this policy.